

Service wasn't stellar, but I rarely expect that when I go to a restaurant with a big group of people. I thought the food was overpriced for the mediocrity and modest portions. Now I was fine with everything, until a couple of days later when I saw that my credit card was charged twice for different amounts. I had put in $41 for my portion of the check, which was correctly charged, however there was a second charge of $90. I know sometimes the card is swiped for the wrong amount, and the server realizes it and the pending charge disappears after a couple of days when they void it. Unfortunately, I found on Tuesday night that both of the charges were processed. I called as soon as I discovered it and spoke to someone who basically said that it was too late (10:00pm) for them to help me that day, however I should call back on Wednesday and ask to speak to the manager. I did just that and after repeating my story to a very nice lady, she asked me to fax her a copy of my credit card statement, which I tried to do, but their machine was not receiving faxes. So I called back on Thursday and asked for an email address where I could send the scanned copy of my statement. Well, the email address was wrong also (I had repeated the spelling of the address back to the manager 3 times). What the heck is going on?! I was unfortunately busy before their dinner time to call them and I know better than to try on a weekend night. I was looking at their reviews online and it's amazing how many people complain of being overcharged or double charged...you'd think they would learn something? Hmmmm. Tasty tasty!
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www.dcseafood.com/cabanas/index.htm